1/15/2024 0 Comments Service blueprint of hospitalHowever, service design requires considerable time and expertise. Service design, typically building on user involvement, prototyping and experimentation, has been presented as an effective method for creating more personalized healthcare services ( Patrício et al., 2020 Teixeira et al., 2017). As highlighted in transformative service research ( Anderson and Ostrom, 2015 Ostrom et al., 2015), healthcare providers increasingly seek to improve patient well-being by providing personalized services that match patients' needs, abilities, and preferences ( Danaher and Gallan, 2016 McColl-Kennedy et al., 2017b Starfield, 2011). Healthcare organizations are under strain due to the conflicting goals of person centeredness and service standardization ( Keeling et al., 2018 Tinetti et al., 2012). The full terms of this licence may be seen at Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Copyright © 2022, Jon Engström, Olof Norin, Serge de Gosson de Varennes and Aku Valtakoski License
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